Archive: Knowledge Base

Same IP for All Users

In order to filter malicious requests, the WAF sits in the middle of the communication between the site’s visitors and the hosting server. Because of that, the connection is modified and the source IP at the network level will show as the...

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You are being redirected

The message “You are being redirected” indicates that your website has a type of bot protection enabled. On login/admin pages, such as wp-login.php, this message will always be displayed, unless the IP address of the visitor is allowed...

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VaultPress Issues

Every request that comes through the Firewall will use a Firewall IP when reaching the destination server, unless you configured your application to get the Visitor’s Real IP address. VaultPress usually conflicts with the IP change, resulting...

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Comments/XMLRPC Blocked

Comments are blocked by default on WordPress installations when the Sucuri Firewall is activated. This is done by blocking access to the xmlrpc.php file. This can cause issues with allowing users to comment on your posts and also with other plugins...

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Troubleshoot Cache Issues

If you have caching issues on your website, here’s how you can solve your problem. As you work through the steps, they will become more advanced. Check if your problem has been solved before moving to the next step. Keep in mind that caching...

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My Site is Offline (not loading)

If your site is offline (you are receive a timeout message, or it does not open), you can try a few things. Check if it is only you. Use downforeveryoneorjustme.com or uptrends.com to see if the site is down for everyone or just you. If the site is...

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Iframes Being Blocked

There are a couple reasons why your iframe might be blocked: 1) Security Headers By default, Sucuri Firewall enables the “Additional Security Headers” option on the Security tab to add recommended security headers to your site and...

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Investigating Cache Headers

Your origin server sends HTTP headers that tell caches whether a page can be stored and for how long. The Sucuri Firewall follows some of these headers and ignores others, depending on the Cache Level you’ve selected in the dashboard. Site...

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“Failed – Network Error” when Downloading Files

The “Failed – Network Error” error occurs when the file does not download as expected by the browser  because the file size is different from the one previously specified or something happened to the connection during the download...

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