Affiliate Program

Affiliate Hub

Since 2009, our globally-distributed team has ceaselessly innovated with one goal in mind – to make websites safer and faster in a world of emerging threats.

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Facebook Unable to Get Page Details

When you post a link on Facebook, the URL will be acessed by Facebook bot in order to get the details of that page or article. Sucuri Firewall won’t block good bots such as Google, Bing, Facebook, etc., by default, but there are special...

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Website Firewall

You made the right choice by trying out our Sucuri Firewall on your website. The Sucuri Firewall is a cloud-based protective layer, very easy to enable and does not require any changes or anything installed on your server. With a simple DNS change...

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Troubleshooting

“Failed – Network Error” when Downloading Files Backend Timeout Message Bypassing the WAF for Testing Comments/XMLRPC Blocked Domain Not Configured Facebook Unable to Get Page Details Fixing PrestaShop Session Cache Issue FTP/SFTP/SSH, Mail...

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Bypassing the WAF for Testing

In the early Internet age, operating systems used to use the hosts file to resolve hostnames to IP addresses until public DNS servers were commonplace. Operating systems continue to allow you to edit the hosts file manually in order to bypass...

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VirtueMart Issues

If you enabled the Sucuri firewall and VirtueMart is now responding with errors such as the one below, this step can resolve the issue. Subject: PayPal IPN Transaction on your site: Possible fraud Error code 506. Possible fraud. Error with REMOTE IP...

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Developer Mode

Caching is one of the most important techniques available to speed your website and save resources. However, sometimes you don’t want to see cached versions of your website, mainly during updating, developing, maintenance and troubleshooting...

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How do I open an Account Administration support ticket?

How do I open an Account Administration support ticket? On the top bar to the right, you’ll see Support. This will take you to the Support Home dashboard. Click on the Green “+” sign, and select New Support Ticket. You will then select the Account...

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Understanding our reports

After we’re done cleaning your site, your ticket will be updated and you will receive an email with our clean up report. Here’s a quick example of what you will probably see: CLEARED: Cleared malware from file: ./directory/infected.php. Details: php...

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