After we’re done cleaning your site, your ticket will be updated and you will receive an email with our clean up report. Here’s a quick example of what you will probably see: CLEARED: Cleared malware from file: ./directory/infected.php. Details: php...
The Sucuri Firewall functions as a reverse proxy, filtering all incoming traffic through the Sucuri network, parsing good requests from bad requests. To accomplish this, a change is made to your DNS settings. Specifically, one or more A records are...
Comments are blocked by default on WordPress installations when the Sucuri Firewall is activated. This is done by blocking access to the xmlrpc.php file. This can cause issues with allowing users to comment on your posts and also with other plugins...
If you enabled the Sucuri firewall and VirtueMart is now responding with errors such as the one below, this step can resolve the issue. Subject: PayPal IPN Transaction on your site: Possible fraud Error code 506. Possible fraud. Error with REMOTE IP...
In case your website has HTTPS enabled, is loading correctly on most popular browsers, but Safari is returning "Safari could not open the page because the server stopped responding", please unset or ask your hosting provider or web...
Although Apple has announced that iTunes Podcasts are now compatible with Let’s Encrypt SSL, if you continue to face issues such as "Can’t read your feed", you have to upgrade to the Professional or Business plan (if your domain is...
If you are getting: The Jetpack server was unable to communicate with your site [HTTP 406] That usually means your hosting server has mod_security enabled and it is blocking the access. Contact your hosting support and ask them to disable...
When a user visits a page served over HTTPS, their connection with the web server is encrypted and safeguarded from man-in-the-middle (MiTM) attacks. If the HTTPS page includes content retrieved through cleartext HTTP, then the connection is only...
How We Communicate: At Sucuri, all client communication is handled through our ticket system. When you have questions or need help, feel free to use the ticketing system in any of these conditions: You think or know you are infected. Your site is...