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Clearing Cache

There are a few simple ways you can clear the Sucuri Firewall cache. Clear Cache – Global To clear all page and file cache at once, simply go to Performance -> Clear Cache – Global in Sucuri Firewall’s settings. Then click the...

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Developer Mode

Caching is one of the most important techniques available to speed your website and save resources. However, sometimes you don’t want to see cached versions of your website, mainly during updating, developing, maintenance and troubleshooting...

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How do I open an Account Administration support ticket?

How do I open an Account Administration support ticket? On the top bar to the right, you’ll see Support. This will take you to the Support Home dashboard. Click on the Green “+” sign, and select New Support Ticket. You will then select the Account...

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Plugin Support

Support for Premium Clients If you are a Sucuri client and need help with the Sucuri WordPress plugin, you can open a support ticket here. Support for Plugin-only Clients If you do not have a paid subscription with Sucuri, you can get help with the...

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Installation and Activation

Installing the plugin is easy, just follow these steps: Access the WordPress repository by going to Plugins -> Add New on the left side of the dashboard. Search for Sucuri in the repository. Click Activate Generate your API Key If the website and...

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Multisite and Subdomains

This is how our plugin works with WordPress subdomains and multisite. Subdomains with unique installations This is when multiple subdomains are created and there is a unique installation of WordPress on each site. In cases like this, each subdomain...

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Malware Scanning

The Malware Scanner is one of the most relevant tools integrated into the Sucuri WordPress plugin. This free tool, powered by Sucuri SiteCheck, scans your website for: Malware Blacklist Status Website Errors Out-of-Date Software Malware Detection...

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iTunes Podcasts Feed Error

Although Apple has announced that iTunes Podcasts are now compatible with Let’s Encrypt SSL, if you continue to face issues such as "Can’t read your feed", you have to upgrade to the Professional or Business plan (if your domain is...

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The Cleanup Process

How We Communicate: At Sucuri, all client communication is handled through our ticket system. When you have questions or need help, feel free to use the ticketing system in any of these conditions: You think or know you are infected. Your site is...

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Sucuri Firewall Locations

The Sucuri Firewall bundles the best of a WAF (Web Application Firewall) and an IDS (Intrusion Detection System) to provide enterprise-level protection against today’s and tomorrow’s threats and attacks. The Sucuri Firewall runs on top...

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