"Failed – Network Error" error occurs when the file does not download as expected by the browser, because the file size is different from the one previously specified or something happened to the connection during the download.
If this happens often and only when your website is behind Sucuri Firewall, the issue could be related to compression algorithms.
The most common cause is "zlib.output_compression", thus we recommend disabling it or ask your hosting provider or web developer to disable zlib.output_compression in your PHP configuration.
Usually this can be acomplished by adding the following rule to your
php_flag zlib.output_compression off
Or adding this line to your
zlib.output_compression = Off
You can check if
zlib.output_compressionwas sucessfully disabled by checking the PHP information page. For that, create a file named
phpinfo.php on the website root directory with the content:
<?php phpinfo(); ?>
phpinfo.php file with your browser and check the following line:
The second possible cause would be "Gzip compression", which is usually activated on Apache by using
gzip directives on NGINX.
We would recommend ask the hosting provider or system administrator to disable "Gzip compression" for you as it requires a higher level of access, but if they can’t do this for you and you are using Apache/LiteSpeed Web Server, you can disable "Gzip compression" at a specific directory with an
SetEnvIf Request_URI ^/download/URL no-gzip=1
To check if that worked, use a "Gzip compression" test such as:
Bypassing the WAF
The last option if none of the previous solutions helped and only website’s administrators experience this issue, you could bypassing the WAF to proceed with the file download.
In case the issue still happens after the recommended changes, please open a General Support Request so our support team can investigate.