If your site is offline (you are receive a timeout message, or it does not open), you can try a few things.
- Check if it is only you. Use downforeveryoneorjustme.com or uptrends.com to see if the site is down for everyone or just you.
- If the site is down for everyone, please contact our support team. Once you open a ticket, you can ask for an escalation through chat. If you are seeing a Sucuri-branded timeout page, check out the article “Backend Timeout Message”.
- If the site is up for everyone else, it might be that your IP address was blocked by the Sucuri Firewall or a software firewall on your host. If the Sucuri Firewall blocked your IP, it will automatically be released from the block in 30 minutes. If you need access restored sooner, please open a support ticket and include your current IP address to allow us to troubleshoot the issue.
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