Archive: Knowledge Base

Adding and Removing Monitored Sites

Adding Sites Adding sites to your monitoring is very easy! Simply log in to your Sucuri account and enter your website’s URL here: Click on “add website” and that’s it! You can also add more than one site at once by adding the name of the sites, one...

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Monitoring Types and Frequency

After adding sites to monitoring, you can choose which monitoring types you want and the monitoring frequency. To do that, just click on the site you would like to change and then Settings -> Monitoring Types. Simply toggle the On/Off to activate...

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Adding a Trust Seal to WordPress

Let the world know your site is secure by enabling your Sucuri Trust Seal! The seal of trust is provided by Sucuri’s Website AntiVirus product. The monitoring service offers your visitors peace of mind that your website is not infected. This...

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Email Reports

To help you keep track of your website security status and give you an overview of the latest changes, we offer email reports to all of our clients. To enable reports from the monitor dashboard, click on the site name and then Settings -> Email...

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Monitoring FAQ

Here are some FAQ regarding our Monitoring. Why did my site get infected if I have your service? Our regular plans offer malware remediation, meaning we will alert you if we detect anything malicious on your site and we will have access to clean it...

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Scanning API

We offer a very simple to use API that allows you to scan any site at any time and get a result similar to what is provided on our internal malware scanners and SiteCheck. Our Scanning API is a paid plan for access to the API. Please contact...

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What if I don’t have FTP or SSH?

In order for us to clean websites, we need FTP (File Transfer Protocol) or SSH access. Depending on the type of infection we encounter, we are able to remove malicious code from your site simply using your site’s admin login without FTP access...

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Info needed

Having your site cleared is very easy! All we need is: Your site’s URL S/FTP or SSH host S/FTP or SSH username S/FTP or SSH password We need this information to log into your site and begin the cleanup process. If you do not know where to find your...

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The Cleanup Process

How We Communicate: At Sucuri, all client communication is handled through our ticket system. When you have questions or need help, feel free to use the ticketing system in any of these conditions: You think or know you are infected. Your site is...

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How to get my FTP?

In order for us to clean your site, we need FTP or SSH access to your hosting account. By providing this, we are able to evaluate and scan every file in your site. This information can be found in cPanel or in your hosting company’s dashboard. Since...

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