Your site has been hacked and has malware, spam, phishing or maybe it’s even blacklisted and you’ve just signed up with us for help.
All you have to do to get your site cleaned is, open a malware removal request ticket.
How do I create a ticket?
On the left side of your dashboard, click on malware removal request.
Fill out the form that comes up.
Choose which site you’d like to have cleaned, select the categories you are experiencing issues with, choose connection type (FTP, SFTP, SSH or Other / Don’t Know) and enter your FTP/SFTP or cPanel credentials if you have it.
If you do not know where to find your FTP/SFTP information, please contact your hosting provider.
Once everything has been filled out, click on “submit request”. Our system will try to establish a connection to your server to make sure everything is OK.
If we are not successful, we’ll display the following message:
Keep in mind that not providing the right credentials may delay our cleanup process. If you do not know your FTP information, you can provide your cPanel or web host login credentials as “Other”
After we receive your ticket, we will have your site cleaned within the next few hours. You will receive an email if we need clarification or once we have an update on your case. If you have questions, please comment on the ticket.