In order for us to clean your site, we need FTP or SSH access to your hosting account.
By providing this, we are able to evaluate and scan every file in your site. This information can be found in cPanel or in your hosting company’s dashboard. Since each hosting company has their own setups for FTP access, we’ve put together a list of some of the most popular hosts with links to their guides.
- InMotion Hosting
- Media Temple
- WP Engine
If you are able to test your FTP credentials to ensure you are able to connect and see your site files, that will speed up your website cleanup.