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How to get my FTP?

In order for us to clean sites, we need FTP or SSH access. If you’ve never heard of this, or you’re not sure how to get it, no worries! We are here to help.

By having this, we are able to look at and scan every file in your site. This information can be found in cPanel or in your hosting company’s dashboard. Since each hosting company has their own setups for FTP access, we’ve put up a little guide on how to find your FTP credentials in some of the most common hosting companies.


  1. Log in to your Account Manager and click on Web Hosting.

  2. Then, click on what type of account you have:

    • Web/Classic (Hosting Control Panel)
    • Linux (cPanel)
    • Windows (Plesk)

*You can tell this by the second word in your hosting’s description beneath your hosting account’s domain name.*

Then, once you’ve chosen your account type, click on Launch next to the domain name or hosting account you want to use. Your username will be listed and you can change your password or create a new account there.

More info


  1. Log in to your Bluehost account and click on FTP accounts,

  2. Enter a Login username and a password.

  3. Choose the directory you’d like to give FTP access to. This should be ./public_html.

More info


You should have received an email from them when you signed up giving you the FTP credentials for your site. If you don’t have it anymore, follow these steps:

  1. Log in to your Dreamhost cPanel,

  2. Click on Users and then on manage users,

  3. Click on Edit and you can change your password there.

More info

Media Temple

  1. Log in to your Media Temple account,

  2. Click on Server Guide,

  3. There you will see your FTP details. You can also change your password here as well.

More info


You can use your cPanel account username and password to log in via FTP. If it doesn’t work, check out another option on how to create an FTP username and password here.

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