In this section you will find all you need to know about the support ticket submission process for Malware Removal.
Keep in mind that at the time of a Malware Removal request, the more information you can provide the faster the cleanup process can be, this includes making sure you describe the issue in detail, provide the security analysts with screenshots and the website’s information necessary for them to process the request.
- Attaching files to tickets
- How to get my FTP?
- Info needed
- The Cleanup Process
- Understanding our reports
- What if I don’t have FTP or SSH?