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Create FTP on SoftLayer

A number of our tools require some level of server level access to your web server. This can be achieved via FTP, SFTP, or SSH protocols. These protocols allow for data to be transferred between two different machines. The preferred protocol will always be SFTP or SSH but more often than not either the host does not offer it, its offered for a fee, or the website is unfamiliar with how to create these access points.

That’s ok, because we’ve compiled this quick tutorial on the creation of an SFTP account specifically for SoftLayer users.

A File Transfer Protocol (FTP) account will allow us to access your website’s files. The FTP credentials we need to connect to your site are:

  • SFTP server (host)
  • Port (default is 22)
  • Username
  • Password

Log Into Your SoftLayer Account

  1. Log into your SoftLayer Administrative Panel
  • Login using the User ID that SoftLayer sent in your Welcome email.
  1. Click Devices on the navigation menu and select Device List.

Softlayer Devices

  1. Note the Public IP of your site.

Softlayer Public IP

  1. Click your site to expand and view the Username and Password.

Softlayer Username

  1. Provide us with the IP Address as your SFTP Server, your Username, and your Password.


SoftLayer only allows SSH or SFTP connections. If you wish to create a new user account, you can only do this via SSH. See this article for instructions: http://knowledgelayer.softlayer.com/procedure/creating-ftp-account-within-linux

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