Archive: Knowledge Base

Understanding Alerts

DNS Change Notifications

Server Errors Alerts

SSL Change Notifications

Uptime Monitor Alerts

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Configuring Alerts

Enabling Email Alerts

Enabling RSS Alerts

Enabling Slack Alerts

Enabling SMS Alerts

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Server Side Scanner

The Server Side Scanner (SSS) adds to the included remote malware and blocklist scans by checking your website’s files directly on the server. It runs once a day and looks for: backdoors, phishing, and other security issues. You can learn how...

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Monitoring

Adding and Removing Monitored Sites

Email Reports

Monitoring Types and Frequency

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Hosts – FTP Instructions

In order for us to clean your site, we need FTP or SSH access to your hosting account. By providing this, we are able to evaluate and scan every file in your site. This information can be found in cPanel or in your hosting...

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After Clean Up

Yes, going through a website hack, removing malware and threats from your website and having to deal with the repercussions of it all can be taxing, for you and your website, your users assets and traffic performance, but to prevent and protect...

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Malware Removal Request

Articles In this section you will find all you need to know about the support ticket submission process for Malware Removal. Keep in mind that at the time of a Malware Removal request, the more information you can provide the faster the cleanup...

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Delisting Blocklisted Sites

Sites are blocklisted when authorities — such as Google, Bing, Norton Safe Web, McAfee SiteAdvisor, etc. — find irregularities on a website that they believe to be malware. Malware can come in many forms: trojan horses, phishing schemes, pharma...

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Getting Your Site Clean

Articles

Are clean ups automatic?

Do you save backups?

How do I get my site cleaned?

Restoring files

Will you update my site?

The cleanup process for your website

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Billing

Where do I find billing in my Sucuri Dashboard? To locate the ‘Billing Section’ in your account: Click on the icon in the upper right of your dashboard. Click the ‘Account Settings’ option in the dropdown. Here you’ll see...

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