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Backups FAQ

Sucuri Backups is a service that we are offering to allow our customers to backup your site remotely via FTP or SFTP. Here are some FAQ regarding this serice.

Q: I have changed my FTP password, now backups are failing.

Answer: Just update your FTP password in your backups dashboard, under settings.

Q: How do I restore backups?

Answer: You can see all your site’s backups on your dashboard.

Simply click on the backup you want and it will be downloaded to your computer. Once it’s in your computer, for files backup, unzip it and using a FTP client (ex: FileZilla) just upload the content from the unzipped folder to your website root directory.

For database backup, using phpMyAdmin from your host cPanel, go to Import, choose the database backup file (no unzip needed) and Go.

That’s all the steps you need to follow to fully restore your site.

Q: Is there a limit size to the backups?

Answer: We have a size limit of ~38MB per file, because usually in a website there are no files bigger than that. We also don’t back up files with the following extensions:

  • *.sql
  • *.zip
  • *.attach
  • *.thumb
  • *.avi
  • *.mp3
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