Archive: Knowledge Base

Same IP for All Users

The WAF will be in the middle of the communication between the visitors and the hosting server to be able to filter the malicious requests. Because of that, the connection is modified and the source IP at the network level will be shown as the...

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You are being redirected

The message "You are being redirected" means that your page or website has a bot protection enabled. On login/admin pages, such as wp-login.php, this message will always be displayed, unless the IP address of the visitor is whitelisted. In...

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VaultPress Issues

Every request that comes through the Firewall will use a Firewall IP when reaching the destination server, unless you configured your application to get the Visitor Real IP. VaultPress usually conflicts with the IP change, resulting in a connection...

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Comments/XMLRPC Blocked

Comments are blocked by default on WordPress installations when the Sucuri Firewall is activated. This is done by blocking access to the xmlrpc.php file. This can cause issues with allowing users to comment on your posts and also with other plugins...

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Troubleshoot Cache Issues

If you are having cache issues on your website, here’s how you can solve your problem. As you work through the steps, they will become more advanced. Check if your problem has been solved before moving to the next step. Keep in mind that...

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My Site is Offline (not loading)

If your site is offline (you are getting a timeout message or it does not open), you can try a few things. Check if it is only you. Go downforeveryoneorjustme.com or uptrends.com and see if it is down for everyone or just you. If the site is down...

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Iframes Being Blocked

There are a couple reasons why your iframe is being blocked. 1) Security Headers By default, Sucuri Firewall enables the “Additional Security Headers added to your site” option on the Security tab to add recommended security headers to...

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Investigating Cache Headers

Cache headers will only be respected when using "Site Caching" or "Disabled" as your Cache Level. In order to analyze the cache headers, a tool called curl will be used. You can also use the Developer Tools of your browser. If...

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