Archive: Knowledge Base

PHP Error: Error establishing a database connection

Description: This error typically happens when your database password was modified and you haven’t updated your PHP scripts with the new password. It could also be that your database server is down and you’ll need to contact your hosting...

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Backups Troubleshooting

You can configure notifications for your backup status. If you have selected "After every backup" or "Only on failure" you will receive a notification if your backup fails. Common Error Messages and Workarounds ERROR: Unable to...

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Backups FAQ

Sucuri Backups is a service that we are offering to allow you to backup your site remotely via FTP or SFTP. Here are some FAQ regarding this service. Q: I have changed my FTP password and now backups are failing. Answer: Just update your FTP...

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One-Click Auto Restore

From your Sucuri Backups Dashboard, you can automatically restore your files or databases after each successful backup. From anywhere within your Sucuri dashboard, click on “Website Backups” towards the top middle of your screen. Then...

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Restoring DB Backups

Once a backup has been successfully completed, you are able to restore your database from your Sucuri Backups Dashboard. From anywhere within your Sucuri dashboard, click on "Website Backups" towards the top middle of your screen, then...

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Restoring Files

Once a backup has been successfully completed, you are able to download a copy of your files from your Sucuri Backups Dashboard. From anywhere within your Sucuri dashboard, click on "Website Backups" towards the top middle of your screen...

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Change Backups Settings

If you need to adjust your Backup settings or Notifications, click on the site in your backups dashboard, then go to Settings in the upper right. Choose the appropriate options you need to update (Website Details, Database Options, or Other Options)...

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Backups Setup

To configure your backups: After you purchase the service, just go to Website Backups in the Sucuri dashboard. Click Add Site Adding FTP information: Here, you will add the FTP login information. Once entered, click “Next“. Database...

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Database Backups

Let\’s choose how to set up your database backups! At this time, Sucuri Backups only supports MySQL databases. Auto Detect This option will have our platform try to detect the database configurations automatically as long as you are using a...

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Disable Directory Listing

Most web servers allow any user to browse the directories (folders) when no index file is available. This can lead to information leakage and help an attacker when trying to compromise your site. In order to improve your security, you should disable...

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