A number of our tools require some level of access to your web server. This can be achieved via FTP, SFTP~ or SSH protocols. The preferred protocol will always be SFTP or SSH but sometimes, its only offered for a fee, or the host is unfamiliar with...
A number of our tools require some level of access to your web server. This can be achieved via FTP, SFTP~ or SSH protocols. The preferred protocol will always be SFTP or SSH but sometimes, its only offered for a fee, or the host is unfamiliar with...
A number of our tools require some level of access to your web server. This can be achieved via FTP, SFTP or SSH protocols. The preferred protocol will always be SFTP or SSH but sometimes, its only offered for a fee, or the host is unfamiliar with...
If your website is infected with malware, some internet security companies can put warnings on your site and in search results letting everyone know that your site contains malicious code. As anyone can imagine, this can really damage a site’s...
As soon as we’re done removing all malware from your site, we will get in touch with the company that is blacklisting your site. From that point on, it can take them a few days to delist your site. However, if it’s been more than five days and your...
The time it takes for your site to be delisted from a blacklist will actually depend on who is blacklisting your site. As soon as we’re done removing all malware from your site, we will get in touch with Google, McAfee, Yandex, Norton or are any...
Description: This error typically happens when your database password was modified and you haven’t updated your PHP scripts with the new password. It could also be that your database server is down and you’ll need to contact your hosting...
You can configure notifications for your backup status. If you have selected "After every backup" or "Only on failure" you will receive a notification if your backup fails. Common Error Messages and Workarounds ERROR: Unable to...
Sucuri Backups is a service that we are offering to allow you to backup your site remotely via FTP or SFTP. Here are some FAQ regarding this service. Q: I have changed my FTP password and now backups are failing. Answer: Just update your FTP...
From your Sucuri Backups Dashboard, you can automatically restore your files or databases after each successful backup. From anywhere within your Sucuri dashboard, click on “Website Backups” towards the top middle of your screen. Then...