A number of our tools require some level of server level access to your web server. This can be achieved via FTP, SFTP, or SSH protocols. These protocols allow for data to be transferred between two different machines. The preferred protocol will...
A number of our tools require some level of access to your web server. This can be achieved via FTP, SFTP~ or SSH protocols. The preferred protocol will always be SFTP or SSH but sometimes, its only offered for a fee, or the host is unfamiliar with...
A number of our tools require some level of access to your web server. This can be achieved via FTP, SFTP~ or SSH protocols. The preferred protocol will always be SFTP or SSH but sometimes, its only offered for a fee, or the host is unfamiliar with...
A number of our tools require some level of access to your web server. This can be achieved via FTP, SFTP or SSH protocols. The preferred protocol will always be SFTP or SSH but sometimes, its only offered for a fee, or the host is unfamiliar with...
If your website has malware, some internet security companies may add warnings to your site and to search results. These warnings tell visitors your site may be unsafe, which can hurt your site’s reputation. If this has happened to you, we can...
As soon as we’re done removing all malware from your site, we will get in touch with the company that has blocklisted your site. From that point on, it can take them a few days to delist the site. However, if it’s been more than five days and your...
The time it takes for your site to be delisted from a blocklist will actually depend on who is blocklisting your site. As soon as we’re done removing all malware from your site, we will get in touch with Google, McAfee, Yandex, Norton, or any other...
Description: This error typically happens when your database password was modified and you haven’t updated your PHP scripts with the new password. It could also be that your database server is down and you’ll need to contact your hosting...
You can configure notifications for your backup status. If you have selected "After every backup" or "Only on failure" you will receive a notification if your backup fails. Common Error Messages and Workarounds ERROR: Unable to...
Sucuri Backups is a service that we are offering to allow you to backup your site remotely via FTP or SFTP. Here are some FAQ regarding this service. Q: I have changed my FTP password and now backups are failing. Answer: Just update your FTP...