Archive: Knowledge Base

Hosts – FTP Instructions

In order for us to clean your site, we need FTP or SSH access to your hosting account. By providing this, we are able to evaluate and scan every file in your site. This information can be found in cPanel or in your hosting...

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After Clean Up

Yes, going through a website hack, removing malware and threats from your website and having to deal with the repercussions of it all can be taxing, for you and your website, your users assets and traffic performance, but to prevent and protect...

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Malware Removal Request

Articles In this section you will find all you need to know about the support ticket submission process for Malware Removal. Keep in mind that at the time of a Malware Removal request, the more information you can provide the faster the cleanup...

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Delisting Blacklisted Sites

Sites are blocklisted when authorities — such as Google, Bing, Norton Safe Web, McAfee SiteAdvisor, etc. — find irregularities on a website that they believe to be malware. Malware can come in many forms: trojan horses, phishing schemes, pharma...

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Getting Your Site Clean

Articles

Are clean ups automatic?

Do you save backups?

How do I get my site cleaned?

Restoring files

Will you update my site?

The cleanup process for your website

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Billing

Where do I find billing in my Sucuri Dashboard? To locate the ‘Billing Section’ in your account: Click on the icon in the upper right of your dashboard. Click the ‘Account Settings’ option in the dropdown. Here you’ll see...

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Malware Encyclopedia

Malware (Malicious Software) is a generic term used to refer to various forms of hostile or intrusive software. This includes viruses, backdoors, rootkits, adware, spamware and many other type of unwanted software. This encyclopedia is focused on...

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Plugins

The plugin is available for any website owner that is using WordPress. This security plugin will monitor file changes, provide audit trails, apply hardening features and detect various types of malware, SPAM and other infections. The Sucuri...

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Backups

Sucuri Backups service allows you to backup sites remotely via FTP or SFTP. Since completely losing your website files would be a disaster, backups allow you to have peace of mind that we’ve got a copy of your site in case of emergency. To add...

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Website Firewall

You made the right choice by trying out our Sucuri Firewall on your website. The Sucuri Firewall is a cloud-based protective layer, that does not require any installation or modification to your server. With a simple DNS change, we will protect your...

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