In order to close your account completely, you will need to submit a support request. For your security, all cancellation requests must be initiated via the ticketing system. Please note that if your subscription is tied to a contract, the remaining...
How do I remove recurring payments from my account? All of our accounts are set to automatically renew by default, but you can certainly cancel the subscription. This can be done directly through our billing system. Please note that if your...
Changing your credit card information or method of payment In most cases, all billing updates can be processed through the settings in your dashboard. If you need to change payment methods or require assistance, we would be happy to help here From...
Where can I access my invoices? From the Billing section of your Sucuri dashboard (), click the invoice link under the product you want to generate an invoice for. This will take you to your Billing Profile. From there, scroll down to the Invoices...
US Treasury Embargo Restrictions In accordance with the sanctions programs administered by the U.S. Department of the Treasury, Sucuri is prohibited from doing business with anyone from certain countries or with Specially Designated Nationals (SDNs)...
How do I upgrade my plan? If you need to increase the number of sites covered on your subscription, you can easily upgrade your plan by going to your Billing Dashboard via . Once there, you will see your subscription(s). Navigate to the subscription...
You can add Two Factor Authentication, or 2FA to your Sucuri account. This feature helps you secure your account making sure it’s protected even if your password gets stolen. If you’re not familiar with this service, simply install Google...
Our system uses your email address as a unique identifier for your account. To change it to another email open a general support ticket in our system letting us know the new email you’d like to use and we will change it for you. Please be aware that...
Caching helps speed up your website and reduce resource usage. During updates, development, maintenance, or troubleshooting, you may want to bypass the cache in order to view the latest version of your site. For this purpose, Sucuri Firewall has a...
There are a few simple ways you can clear the Sucuri Firewall cache. Clear Cache – Global To clear all page and file cache at once, simply go to Performance -> Clear Cache – Global in Sucuri Firewall’s settings. Then click the...