Support for Premium Clients If you are a Sucuri client and need help with the Sucuri WordPress plugin, you can open a support ticket here. Support for Plugin-only Clients If you do not have a paid subscription with Sucuri, you can get help with the...
The official Sucuri WordPress plugin comes with tools that checks the integrity of the core WordPress files which are the PHP, JavaScript, CSS, and other files that come with the official release. The core integrity checks are powered by two main...
Common Questions Q: I bought the wrong plan, now what? Answer: Not a problem, we can get everything corrected for you with a general support ticket. Q: I didn’t authorize auto renewal. Why wasn’t I notified prior to charging me? Answer: We do send...
How do I open an Account Administration support ticket? On the top bar to the right, you’ll see Support. This will take you to the Support Home dashboard. Click on the Green “+” sign, and select New Support Ticket. You will then select the Account...
A Clear and Simple Refund A refund policy shouldn’t be complicated. At Sucuri we want our refund policy to be clear and simple to understand! Cancellations w/ Full Refunds If it is within 30 days from when you subscribed or renewed to our Website...
How do I downgrade my plan? Please open a ticket with Account Administration here and we will be able to remove your surplus licenses. Do make sure that the site(s) you wish to remove are no longer using the WAF (Firewall) service. Deactivating the...
In order to close your account completely, you will need to submit a support request. For your security, all cancellation requests must be initiated via the ticketing system. Please note that if your subscription is tied to a contract, the remaining...
How do I remove recurring payments from my account? All of our accounts are set to automatically renew by default, but you can certainly cancel the subscription. This can be done directly through our billing system. Please note that if your...
Changing your credit card information or method of payment In most cases, all billing updates can be processed through the settings in your dashboard. If you need to change payment methods or require assistance, we would be happy to help here From...
Where can I access my invoices? From the Billing section of your Sucuri dashboard (), click the invoice link under the product you want to generate an invoice for. This will take you to your Billing Profile. From there, scroll down to the Invoices...