If you have warnings on the Server Side Scanner flagging malware but you are certain the files are not infected, click on “Whitelist Path” next to the infected file. Please keep in mind that adding a file to the allow list does not remove the file...
If you have issues configuring the Server Side Scanner (SSS), you can download your scan verification file from the dashboard and upload it to your site manually. From the monitoring dashboard, within the Settings tab, select the dropdown for Server...
Adding Sites Adding sites to your monitoring is very easy! Simply log in to your Sucuri account and enter your website’s URL here: Click on “add website” and that’s it! You can also add more than one site at once by adding the name of the sites, one...
The Website Security Platform provides several different scanning types that will notify you by email if it detects malware, code anomalies, or other signs of infection. From the monitoring dashboard, you can enable each monitoring type and the...
To help keep track of your website’s security status and give you an overview of any status changes, we offer email reports to all of our clients. To enable reports from the monitoring dashboard, click on the site name and then Settings ->...
Here are some FAQ regarding our Monitoring. Why did my site get infected if I have your service? Our regular plans offer malware remediation, meaning we will alert you if we detect anything malicious on your site and we will have access to clean it...
We offer a very simple to use API that allows you to scan any site at any time and get a result similar to what is provided on our internal malware scanners and SiteCheck. Our Scanning API is a paid plan for access to the API. Please contact...
In order for us to clean websites, we need FTP (File Transfer Protocol) or SSH access. Depending on the type of infection we encounter, we are able to remove malicious code from your site simply using your site’s admin login without FTP access...
Having your site cleared is very easy! All we need is: Your site’s URL S/FTP or SSH host S/FTP or SSH username S/FTP or SSH password We need this information to log into your site and begin the cleanup process. If you do not know where to find your...
How We Communicate: At Sucuri, all client communication is handled through our ticket system. When you have questions or need help, feel free to use the ticketing system in any of these conditions: You think or know you are infected. Your site is...