Archive: Knowledge Base

Do you sell to my country?

US Treasury Embargo Restrictions In accordance with the sanctions programs administered by the U.S. Department of the Treasury, Sucuri is prohibited from doing business with anyone from certain countries or with Specially Designated Nationals (SDNs)...

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How do I upgrade my plan?

How do I upgrade my plan? If you need to increase the number of sites covered on your subscription, you can easily upgrade your plan by going to your Billing Dashboard via . Once there, you will see your subscription(s). Navigate to the subscription...

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Two Factor Authentication

You can add Two Factor Authentication, or 2FA to your Sucuri account. This feature helps you secure your account making sure it’s protected even if your password gets stolen. If you’re not familiar with this service, simply install Google...

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How do I change my email address?

Our system uses your email address as a unique identifier for your account. To change it to another email open a general support ticket in our system letting us know the new email you’d like to use and we will change it for you. Please be aware that...

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Developer Mode

Caching is one of the most important techniques available to speed your website and save resources. However, sometimes you don’t want to see cached versions of your website, mainly during updating, developing, maintenance and troubleshooting...

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Clearing Cache

There are a few simple ways you can clear the Sucuri Firewall cache. Clear Cache – Global To clear all page and file cache at once, simply go to Performance -> Clear Cache – Global in Sucuri Firewall’s settings. Then click the...

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Brotli Support

If your hosting provider has Brotli compression enabled, the Sucuri Firewall will automatically respect the Accept-Encoding headers.

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Cache Exceptions

Non-Cache URLs If you want to disable caching on specific files or directories, there’s an easy way to do it without having to disable the entire cache. Go to the Sucuri Firewall Dashboard and click Performance -> Non-Cache URLs. There...

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Caching Options

One great feature of the Sucuri Firewall is its caching. You not only get protection but also speed optimization due to our high performance caching. This will make your site rank better, helping your SEO. Sucuri offers four caching options. You can...

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Enable SSL/HTTPS

Users on Professional or Business plans can also upload a custom certificate (wildcard, EV, etc.). On the other hand, in case you want to use your own custom certificate and you are on the Professional or Business plan, follow these steps: Navigate...

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