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Billing FAQ

Common Questions

Q: I bought the wrong plan, now what?

Answer: Not a problem, we can get everything corrected for you with a general support ticket.

Q: I didn’t authorize auto renewal. Why wasn’t I notified prior to charging me?

Answer: We do send out reminders prior to the renew to the email registered with us; if you’re not seeing it, it’s likely in your spam folder. Please open a support ticket (link) with Account Administration and we’ll be happy to get that refunded for you.

Q: What am I being charged for?

Answer: You are probably being charged for the renewal of the plan you signed up with us. For more details on your account, check here. If you don’t remember your account email address, we’d be happy to help you via Chat or you can email us at

Q: Can I change out websites throughout the year of service?

Answer: Yes, you can change the sites that are being monitored; as long as they have not been submitted for malware clean up.

Didn’t see your question here? All you have to do is gohere and fill out a general request ticket explaining your situation. Our team is always happy to help.


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