Sucuri Docs > Billing > How do I request a refund?

How do I request a refund?

A Clear and Simple Refund

A refund policy shouldn’t be complicated. At Sucuri we want our refund policy to be clear and simple to understand!

Cancellations w/ Full Refunds

If it is within 30 days from when you subscribed or renewed to our Website Security Platform plan and a Malware Removal Request has not been completed, we will issue a full refund.

Or, if you were just charged for your next month of WAF or Sucuri Backups, but you meant to cancel, we’re happy to refund that extra charge.

Our Cancellation Process

Open a Billing/Account Issues ticket from the Sucuri account dashboard with your request.

Our team will double-check that the Firewall service is deactivated before account closure as failure to do so might result in site issues. We’ll assist with deactivating the Firewall if it’s still on. 

We’ll process your refund and close the account. 

Get in touch

We know that not every situation may fit and often these must be handled on a case-by-case basis. Open a Billing/Account Issues ticket and let us know what’s going on. We’ll work with you to resolve the issue.

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