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How do I request a refund?

A Clear and Simple Refund

A refund policy shouldn’t be complicated. At Sucuri we want our refund policy to be clear and simple to understand!

Cancellations w/ Full Refunds

If it is within 30 days of when you subscribed or renewed to our malware removal and monitoring plan, and a Malware Removal Request has not been submitted, we will issue a full refund.

Or, if you were just charged for your next month of WAF or Sucuri Backups, but you meant to cancel, we’re happy to refund that extra charge.

Our Cancellation Process

Open a Billing/Account Issues ticket from the Sucuri account dashboard with your request.

billing

Our team will provide you with a cancellation survey link to be completed.

Once complete we will finalize your account closure.

Get in touch

We know that not every situation may fit and often these must be handled on a case-by-case basis. Open a Billing/Account Issues ticket and let us know what’s going on. We’ll work with you to make sure you’re happy.

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