How do I downgrade my plan? Please open a ticket with Account Administration here and we will be able to remove your surplus licenses. Do make sure that the site(s) you wish to remove are no longer using the WAF (Firewall) service. Deactivating the...
A Clear and Simple Refund A refund policy shouldn’t be complicated. At Sucuri we want our refund policy to be clear and simple to understand! Cancellations w/ Full Refunds If it is within 30 days from when you subscribed or renewed to our Website...
How do I open an Account Administration support ticket? On the top bar to the right, you’ll see Support. This will take you to the Support Home dashboard. Click on the Green “+” sign, and select New Support Ticket. You will then select the Account...
Common Questions Q: I bought the wrong plan, now what? Answer: Not a problem, we can get everything corrected for you with a general support ticket. Q: I didn’t authorize auto renewal. Why wasn’t I notified prior to charging me? Answer: We do send...