Billing

This section covers our most common Account Management & Billing topics to have you take care of your account in full. Our support team has created these articles based on years of usage and inquiries received.

Learn how to manage changes related to your profile information, update payment information, view and generate invoices, manage reocurring payments, open support request tickets related to billing, setup two-factor authentication and more.

How do I downgrade my plan?

How do I downgrade my plan? Please open a ticket with Account Administration here and we will be able to remove your surplus licenses.  Do make sure that the site(s) you wish to remove are no longer using the WAF (Firewall) service. Deactivating the...

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How do I request a refund?

A Clear and Simple Refund A refund policy shouldn’t be complicated. At Sucuri we want our refund policy to be clear and simple to understand! Cancellations w/ Full Refunds If it is within 30 days from when you subscribed or renewed to our Website...

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How do I open an Account Administration support ticket?

How do I open an Account Administration support ticket? On the top bar to the right, you’ll see Support. This will take you to the Support Home dashboard. Click on the Green “+” sign, and select New Support Ticket. You will then select the Account...

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Billing FAQ

Common Questions Q: I bought the wrong plan, now what? Answer: Not a problem, we can get everything corrected for you with a general support ticket. Q: I didn’t authorize auto renewal. Why wasn’t I notified prior to charging me? Answer: We do send...

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