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Since 2009, our globally-distributed team has ceaselessly innovated with one goal in mind – to make websites safer and faster in a world of emerging threats.

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Facebook Unable to Get Page Details

When you post a link on Facebook, the URL will be acessed by Facebook bot in order to get the details of that page or article. Sucuri Firewall won’t block good bots such as Google, Bing, Facebook, etc., by default, but there are special...

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Website Firewall

You made the right choice by trying out our Sucuri Firewall on your website. The Sucuri Firewall is a cloud-based protective layer, very easy to enable and does not require any changes or anything installed on your server. With a simple DNS change...

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Troubleshooting

“Failed – Network Error” when Downloading Files Backend Timeout Message Bypassing the WAF for Testing Comments/XMLRPC Blocked Domain Not Configured Facebook Unable to Get Page Details Fixing PrestaShop Session Cache Issue FTP/SFTP/SSH, Mail...

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Bypassing the WAF for Testing

In the early Internet age, operating systems used to use the hosts file to resolve hostnames to IP addresses until public DNS servers were commonplace. Operating systems continue to allow you to edit the hosts file manually in order to bypass...

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VaultPress Issues

Every request that comes through the Firewall will use a Firewall IP when reaching the destination server, unless you configured your application to get the Visitor Real IP. VaultPress usually conflicts with the IP change, resulting in a connection...

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Comments/XMLRPC Blocked

Comments are blocked by default on WordPress installations when the Sucuri Firewall is activated. This is done by blocking access to the xmlrpc.php file. This can cause issues with allowing users to comment on your posts and also with other plugins...

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You are being redirected

The message "You are being redirected" means that your page or website has a bot protection enabled. On login/admin pages, such as wp-login.php, this message will always be displayed, unless the IP address of the visitor is whitelisted. In...

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Same IP for All Users

The WAF will be in the middle of the communication between the visitors and the hosting server to be able to filter the malicious requests. Because of that, the connection is modified and the source IP at the network level will be shown as the...

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