A number of our tools require some level of access to your web server. This can be achieved via FTP, SFTP, or SSH protocols. The preferred protocol will always be SFTP or SSH, but more often than not, the host may not offer it, its offered for a fee...
Description: This error typically happens when your database password was modified and you haven’t updated your PHP scripts with the new password. It could also be that your database server is down and you’ll need to contact your hosting...
Often times when cleaning redirection malware from a website, the WordPress Permalinks stop working which in turn shows a 404 error on all your WordPress pages and posts. When this happens, the first step to getting your links to function properly...
If you just got a ticket update saying that we’re done working on your site and it’s all clean but it’s not looking clean to you, try clearing your browser’s cache. Also, try to click on “force rescan” under Sitecheck results to get...
In the unlikely event of your site getting reinfected after our clean up, just open a new malware removal request ticket and explain what happened. Our team will happily check out what is going on. Most of the reinfection cases we deal with on a...
If you just got a ticket update saying that we’re done working on your site and it’s all clean but your dashboard is still showing your site as “infected”, no worries! The dashboard usually takes a bit longer to be updated. Give it some time to...
If you just got a ticket update saying that we’re done working on your site and it’s all clean but your site is looking broken, no worries! We can help out! First, it’s good to clear your browser’s cache and try accessing your site from other...
Infections can do mainly four things to your site: Add Files If we detect infected files that were added or injected into your site, we will simply remove them, always saving backups. Edit Files If we detect files that were edited, we will simply...
Your site has been hacked and has malware, spam, phishing or maybe it’s even blacklisted and you’ve just signed up with us for help. What’s next? All you have to do to get your site cleaned is, open a malware removal request ticket. How do I...
Our clean ups are not done automatically. When we say a site is “infected”, it’s because malicious code has been added to the site. In order to clean things up, we need to log in and remove this malicious code from the site’s files and database...