If you have a WordPress site and we are able to connect to it, yes, your site will be automatically updated to the latest version when you open a malware removal request ticket. If you have any other type of CMS, we will not automatically update...
We don’t save backups of your entire site but we do save backups of every single file we touch during our cleanups. During our cleanup, a ‘quarantine’ folder is created and that is where all infected files are kept. They are encrypted and will not...
There is no way to attach files to our ticket system. If you want to send us screenshots, just use image upload sites such as If you need to copy a long text, just use Sucuri’s paste bin: Our ticket system is very secure, so feel free to simply copy...
After we’re done cleaning your site, your ticket will be updated and you will receive an email with our clean up report. Here’s a quick example of what you will probably see: CLEARED: Cleared malware from file: ./directory/infected.php. Details: php...