Website Monitoring

How do I find my FTP information?

In order for us to clean your site, we need FTP or SSH access to your hosting account. By providing this, we are able to evaluate and scan every file in your site. This information can be found in cPanel or in your hosting company’s dashboard. Since...

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Sucuri Firewall Troubleshooting Guide

If you’re having trouble with our Website Application Firewall (WAF), don’t worry. It’s optimized for all types of websites, including those on a CMS or built with custom code. Proceed through the steps below and if you still have trouble, don’t...

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Facebook Unable to Get Page Details

When you post a link on Facebook, the URL will be acessed by Facebook bot in order to get the details of that page or article. Sucuri Firewall won’t block good bots such as Google, Bing, Facebook, etc., by default, but there are special...

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Hardening

There are many ways to secure your site and reduce your risk of being compromised. We used to alert only on the signs of compromise (like malware, SPAM, defacement, blacklisting, etc), but we started to give recommendations on Sitecheck that can...

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Warnings

Outdated cPanel Outdated Warnings Software Outdated Warnings Hardening Cookies: HttpOnly Disable Directory Listing Disable Server Banners HTTP Trace Method Security Headers – X-Content-Type: nosniff Security Headers – X-Frame-Options Security...

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Troubleshooting

“Failed – Network Error” when Downloading Files Backend Timeout Message Bypassing the WAF for Testing Comments/XMLRPC Blocked Domain Not Configured Facebook Unable to Get Page Details Fixing PrestaShop Session Cache Issue FTP/SFTP/SSH, Mail...

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Performance

Brotli Support

Cache Exceptions

Caching Options

Clearing Cache

Developer Mode

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Understanding Alerts

DNS Change Notifications

Server Errors Alerts

SSL Change Notifications

Uptime Monitor Alerts

WHOIS Monitor Notifications

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Configuring Alerts

Enabling Email Alerts

Enabling RSS Alerts

Enabling Slack Alerts

Enabling SMS Alerts

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Server Side Scanner

In our regular clean up and monitoring plans, we run remote scans every 3-6 hours on sites that are being monitored. These scans are very efficient, but they can only check your site remotely. This scan is a free extension to our remote malware and...

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