Website Firewall

How do I find my FTP information?

In order for us to clean your site, we need FTP or SSH access to your hosting account. By providing this, we are able to evaluate and scan every file in your site. This information can be found in cPanel or in your hosting company’s dashboard. Since...

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Sucuri Firewall Troubleshooting Guide

If you’re having trouble with our Website Application Firewall (WAF), don’t worry. It’s optimized for all types of websites, including those on a CMS or built with custom code. Proceed through the steps below and if you still have trouble, don’t...

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Facebook Unable to Get Page Details

When you post a link on Facebook, the URL will be acessed by Facebook bot in order to get the details of that page or article. Sucuri Firewall won’t block good bots such as Google, Bing, Facebook, etc., by default, but there are special...

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Internal Domains

When your site is under development or you want to try the WAF without changing your DNS, there is a WAF feature called Internal Domains. You can find the Internal Domain address for your website by acessing the main page of the WAF dashboard, right...

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Website Firewall

You made the right choice by trying out our Sucuri Firewall on your website. The Sucuri Firewall is a cloud-based protective layer, very easy to enable and does not require any changes or anything installed on your server. With a simple DNS change...

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Troubleshooting

“Failed – Network Error” when Downloading Files Backend Timeout Message Bypassing the WAF for Testing Comments/XMLRPC Blocked Domain Not Configured Facebook Unable to Get Page Details Fixing PrestaShop Session Cache Issue FTP/SFTP/SSH, Mail...

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Performance

Brotli Support

Cache Exceptions

Caching Options

Clearing Cache

Developer Mode

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Configuration

Change Hosting IP (Migrating Web Hosts) Changing Name Servers Domain Aliases Enable SSL/HTTPS Enable Sucuri DNS Integrating with Splunk Internal Domains Multiple Host IPs / Backup Host IP Prevent Sucuri Firewall Bypass Security Options SSL Mode...

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Understanding Alerts

DNS Change Notifications

Server Errors Alerts

SSL Change Notifications

Uptime Monitor Alerts

WHOIS Monitor Notifications

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Configuring Alerts

Enabling Email Alerts

Enabling RSS Alerts

Enabling Slack Alerts

Enabling SMS Alerts

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